Terms and Policies
Cancellation Policy: Cancellations must be made 72 hours or more prior to scheduled pick-up time. Cancellations made less than 48 hours prior to scheduled pick-up time will result in a full day’s rental charge plus all other applicable fees. No-shows will be charged a full day’s rental charge plus all other applicable fees.
Rental Rates: Daily Rental rates are subject to change without notice. Holidays and High Season days may be slighter higher than advertised rates (call for exact rental rate). Daily rental rates are based on a 24-hour rental day starting at the time of rental. Minimum number of rental days may apply. The renter will be charged for each hour and/or any part of an hour in excess of a rental day the renter keeps the vehicle until the vehicle is returned, up to the applicable daily rate. Mileage charges, if applicable, will be the number of miles driven as determined by the odometer readings at the beginning and end of the rental. Rental rates are subject to administrative surcharges.
**Vehicles are not for passenger-hire (I.e. limousine companies) or for subcontracting purposes.**
Authorized Drivers: The Los Angeles Van Rental vehicle may be driven only by an authorized driver. An authorized driver is the renter and any additional person who appears at the time of rental and signs the rental agreement. If legal spouses are present and sign rental agreement, they will be considered an authorized driver and Additional Driver charges will not apply. All authorized drivers must satisfy our age requirements, have a valid driver’s license, and fulfill our other qualifications, which include providing proof of insurance (or purchasing at time of rental). A valid motor vehicle driver’s license means a driver’s license that has not been suspended, expired, surrendered or revoked and includes an expiration date occurring after the end of the rental period. The minimum age to rent a vehicle from Los Angeles Van Rental is 21 years of age. However, there may be an additional charge for drivers age 21 to 24 years of age. Please inquire for details.
We accept International drivers. Foreign drivers license/international drivers license are accepted. Drivers with foreign licenses must present your passport along with your driver’s license.
Additional Authorized Drivers and Fees: Additional drivers will be charged an additional $5 per person/per day (authorized spouses are free, see above). All additional authorized drivers are required to qualify to drive the vehicle. Los Angeles Van Rental requires all additional drivers, including spouses, to satisfy our minimum age requirements, have a valid driver’s license and pay an additional driver fee, if applicable.
Deposit/Payment Requirements: To qualify to rent vehicle(s) from Los Angeles Car Rental, the renter must present at the time of rental a major credit card or debit card (Visa, MasterCard, American Express and Discover cards accepted) in the renters own name with available credit. A hold will be placed on the renters’ credit card for the estimated amount of the rental plus 20% or a minimum amount of $350, unless otherwise noted. The hold will be removed at the end of the rental when the final charges are settled. Debit Cards are not acceptable for deposit, but may be used for payment when final charges have been settled. Please contact agent for details.
Refueling/Gasoline Policy: You will be provided with a full tank of gas at the time of your rental. Vehicle must be returned with the same level of fuel. The fuel level amount will be printed on your rental contract. If you return it with less gasoline, we will charge you $5.00/gal for each gallon less than the full tank. Please note that the Gasoline Rate is subject to change based on current gasoline prices.
Geographic Limitations: Driving is restricted to the continental U.S. Drivers must notify Los Angeles Van Rental in advance if they will be driving out of state. Vehicles are not allowed to cross the Mexican or Canadian border.
Optional Equipment Charges and Terms:
Child Safety Seats- additional charge of $5/day per seat. Renter is responsible for installation and positioning of child safety seat and must comply with state/local laws and regulations. $100 charge will apply for any lost or stolen child safety seat.
Global Positioning System (“GPS”)- additional charge of $9.99/per day/per GPS, unless otherwise noted under “specials.” An additional charge of $150 for lost, stolen or damages GPS equipment. GPS equipment must also be returned in same working condition to avoid additional charge of $150.
LIABILITY & INSURANCE
Loss or Damage- The renter and any additional drivers are liable for any loss or damage to the rental vehicle and/or equipment. Renter and/or additional driver(s) is responsible even if someone else caused it or the cause is unknown; whether due to theft, natural causes (flood, hail, snow, etc.), vandalism, or any other cause, subject to limitations imposed by the law where the vehicle is rented. This liability will not exceed the full value of the vehicle, plus any additional charges such as towing/storing charges, depreciation of vehicle value and any associated recovery fees plus any other fees incurred as a result of the loss or damage to the vehicle and or equipments.
Insurance- Renters and required to have full coverage car insurance. Supplemental Insurance and Collision Damage Waiver may be available for an additional charge. Please contact a reservation specialist or refer to full rental agreement for details. Renters should check with their car insurance carriers to ensure that 12 and 15-passenger vans are covered through their policy.
Destination Policy: Renter(s) are required to disclose destination(s) prior to rental of vehicle(s).Please note that vehicles are equipped with Global Tracking System with Geofence. Failure to disclose destination information may result in additional fees of up to $500 penalty per unauthorized state plus additional mileage fees of $0.50 per mile calculated from office pick-up location, at the start of rental. “Unlimited Mileage” packages are only good for 1 destination (within California, Nevada, or Arizona) as disclosed in the rental agreement upon checkout of vehicle. Furthermore, “Unlimited Mileage” can be used within a 30-mile radius of the designated destination only. “Unlimited Mileage” special are only valid on rentals of 3 days or more. If rental does not meet these terms exactly for “Unlimited Mileage” as explained above, mileage will be subject to the regular 250 mileage allowance per day only for authorized states and destinations.“Unlimited Mileage” not valid on Mini Vans/Transit or Sprinter Model Vans.
***(Policies are property of Los Angeles Van Rental)***